FAQ

FAQ – Frequently Asked Questions

 

Hours & Location?

We are open Monday-Friday from 8:00am to 5:00pm, Eastern Standard Time.

Shape Innovation, Inc.

5806 Hood St.

PO Box 569

Lula, GA 30554

 

Pricing?

To receive a quote on your project please call us at 800-224-3036 or Request A Quote and someone will contact you about your project as soon as possible. Due to the custom nature of our products, general pricing is not available on all of our products. Please see the individual product pages for pricelists on stock items such as EPS foam balls and spheres and Styrofoam balls and spheres, cake dummies, floral and sign letters. Custom orders typically require a deposit that will be specific to the individual job.

 

What is the difference between EPS foam and Styrofoam? 

EPS, or Expanded Polystyrene foam is white, light-weight, closed-cell bead foam.  It is the same material that foam coolers are made of.  We utilize mostly 1 lb density (per cubic foot) EPS foam.  We do offer denser foam if your project requires it.  EPS foam is often mistakenly referred to as Styrofoam. Styrofoam is a brand name of the DOW Chemical Company and comes in many types.  Although we primarily use EPS foam, we do offer several options in Styrofoam as well.

 

Coating and Painting

We offer “Hardshell Coating”, a spray-applied,  polyurea hard-coating that is designed to protect EPS foam shapes from damage including thermal expansion, water intrustion, or direct impact.  This can be applied to most any of our products, and is applied in-house.  Items that have been “hard shell coated” can be painted with most any type of paint.  Our raw EPS foam shapes can be painted with any water-based paint.

 

Recycling Information

We recycle and re-use all of our scrap EPS foam and Styrofoam.  We’re mindful of our environment and take responsibility for the scrap we produce by reusing it in a multitude of ways.

 

Returns

Stock items are returnable within 30 days from purchase date, subject to a 25% restocking fee.  Customer is responsible for return shipping charges.  Custom products are not returnable or warrantied.  Because of the varied nature and use of our products, we are unable to offer warranties.

 

Rush Orders

Orders are processed on a first-come, first-serve basis.  If your order requires us to move you ahead of another customer to meet your deadline, you will be charged a 5-10% rush fee, or a minimum of $25.

 

Shipping

Customers are welcome to come to our location and pick up their order.

 

We ship either UPS Ground or LTL freight lines, depending on the size of the order.  We are happy to utilize another shipping method if you have an account with another carrier.

 

International Shipments

We use the US Postal Service for small international shipments, and freight carriers for larger orders.  There is a $15 minimum shipping charge on all international shipments.  Shipments sent other than through the US Postal Service are subject to applicable import fees.

 

UPS Shipments

Orders are shipped UPS Ground unless other arrangements have been made.  Depending on the size of the box, packages are billed either by actual weight (smaller boxes under 5,184 cubic inches), or are billed based on dimensional weight/volume (boxes over 5,184 cubic inches).  Dimensional weight applies to foam and Styrofoam because it takes up more space than it weighs.  We ship in the smallest boxes possible to reduce costs.  All orders are subject to a $12 minimum shipping charge.

 

Freight Shipments

Orders that are too large or heavy to ship via UPS will be shipped via freight lines.  All freight shipments are subject to a $150 minimum charge.

 

Crating Charges:  If your order requires that a crate be built for your order, an additional charge will apply.

 

Additional Charges:  Examples are: residential deliveries, inside deliveries, lift-gate service, high-traffic locations (such as congested metropolitan areas), guaranteed delivery dates, delivery appointments, rural locations, etc.  If any of these services are utilized but not included in the original freight charge, they will be billed separately after we receive notice from the carrier.  The fees for these services typically range from $50-200 each.  Estimated freight quotes do not include these additional services.  Please make sure to let us know if you will require an additional service when placing your order.